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Interpersonal Communication

 

 

 

 

 

 

 

 

The ability to establish rapport quickly and communicate effectively with consumers of healthcare, their family members and other providers. Examples include: active listening; conveying information in a jargon-free, non-judgmental manner; using terminology common to the setting in which care is delivered; and adapting to the preferred mode of communication of the consumers and families served.

  1. Establish rapport, rapidly develop, and maintain effective working relationships with diverse individuals, including healthcare consumers, family members, and other providers.
     
  2. Listen actively and effectively as demonstrated by the ability to quickly grasp presenting problems, needs, and preferences as communicated by others and reflecting back that information to ensure that others have been accurately understood.
     
  3. Clearly convey relevant information in a non-judgmental manner about behavioral health, general health, and health behaviors using person centered concepts and terms that are free of jargon and acronyms and are easily understood by the listener.
     
  4. Explain to the healthcare consumer and family the roles and responsibilities of each team member and how they will work together to provide services.
     
  5. In speaking to healthcare consumers or professionals, use the terminology that is common to the setting in which care is delivered or advocate for and educate others about the rationale for using alternative language.
     
  6. Use the primary language and preferred mode of communication of the healthcare consumer and family members or communicate through the use of qualified interpreters.
     
  7. Adapt the style of communication to account for the impact of health conditions on a healthcare consumer’s ability to process and understand information.
     
  8. Provide health education materials that are appropriate to the communication style and literacy of the healthcare consumer and family and that reinforce information provided verbally during healthcare visits.
     
  9. Recognize and manage personal biases related to healthcare consumers, families, health conditions and healthcare delivery.

Return to the full list of core competencies for integrated care >>

Call Our Helpline: 202.684.7457

 

 

 

 

 

 

 

 

The ability to establish rapport quickly and communicate effectively with consumers of healthcare, their family members and other providers. Examples include: active listening; conveying information in a jargon-free, non-judgmental manner; using terminology common to the setting in which care is delivered; and adapting to the preferred mode of communication of the consumers and families served.

  1. Establish rapport, rapidly develop, and maintain effective working relationships with diverse individuals, including healthcare consumers, family members, and other providers.
     
  2. Listen actively and effectively as demonstrated by the ability to quickly grasp presenting problems, needs, and preferences as communicated by others and reflecting back that information to ensure that others have been accurately understood.
     
  3. Clearly convey relevant information in a non-judgmental manner about behavioral health, general health, and health behaviors using person centered concepts and terms that are free of jargon and acronyms and are easily understood by the listener.
     
  4. Explain to the healthcare consumer and family the roles and responsibilities of each team member and how they will work together to provide services.
     
  5. In speaking to healthcare consumers or professionals, use the terminology that is common to the setting in which care is delivered or advocate for and educate others about the rationale for using alternative language.
     
  6. Use the primary language and preferred mode of communication of the healthcare consumer and family members or communicate through the use of qualified interpreters.
     
  7. Adapt the style of communication to account for the impact of health conditions on a healthcare consumer’s ability to process and understand information.
     
  8. Provide health education materials that are appropriate to the communication style and literacy of the healthcare consumer and family and that reinforce information provided verbally during healthcare visits.
     
  9. Recognize and manage personal biases related to healthcare consumers, families, health conditions and healthcare delivery.

Return to the full list of core competencies for integrated care >>

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Email: integration@thenationalcouncil.org

Phone: 202-684-7457