Collaboration and Teamwork
The ability to function effectively as a member of an inter-professional team that includes behavioral health and primary care providers, consumers and family members. Examples include: understanding and valuing the roles and responsibilities of other team members; expressing professional opinions and resolving differences of opinion quickly; providing and seeking consultation; and fostering shared decision-making.
- Recognize, respect and value the role and expertise of healthcare consumers, family members, and both behavioral health and primary care providers in the process of healthcare delivery.
- Develop a shared understanding of the respective roles and responsibilities of team members to ensure that collaboration is efficient.
- Recognize the limits of one’s knowledge and skills and seek assistance from other providers.
- Serve as an effective member of an interprofessional team, helping other providers on the team to quickly conceptualize a healthcare consumer’s strengths, healthcare problems, and an appropriate plan of care.
- Exhibit leadership by directing, guiding, or influencing the collaboration and service delivery of the healthcare team.
- Respect and respond to the leadership displayed by other providers in a healthcare setting or team.
- Assertively represent one’s professional opinions, encourage other team members to express opinions, and resolve differences of opinion or conflicts quickly and without acrimony.
- Advocate within the healthcare setting or team for the role of the healthcare consumer and family member in healthcare decisions.
- Facilitate collaborative care by actively sharing relevant information with others through communications that are authorized by the healthcare consumer and are permissible under HIPAA and related laws, regulations and policies.
- Foster shared-decision making with healthcare consumers, family members, and other providers.
- Respond to the expressed needs of healthcare consumers, family members, and other providers, while minimizing the extent to which provider preconceptions of illness and treatment obscure those expressed needs.
- Demonstrate practicality, flexibility, and adaptability in the process of working with others, emphasizing the achievement of treatment goals as opposed to rigid adherence to treatment models.
- Connect healthcare consumers and family members to other members of the healthcare team through face-to-face encounters known as “warm hand-offs”.
- Use behavioral and general health interventions to support the work of the team and enhance healthcare consumer outcomes.
- Respond immediately, if at all possible, to requests for consultation or intervention from other providers.
- Adapt health interventions to the work flow and pace that typically characterizes the provision of primary care, including rapid assessment, brief treatment, and a high daily volume of healthcare consumer contacts.
- Advocate for, teach, and support illness and whole health self-management and recovery approaches to health conditions within the healthcare team and setting.
- Advocate for and foster the use of peer support approaches and peer support providers in the healthcare setting as a component of healthcare delivery.